Shipping & Returns

Complimentary Local Delivery

Every purchase is delivered complimentary across the Cayman Islands, hand-carried and fully insured from our George Town boutique to your door. You are also warmly welcome to collect in person and meet the team who prepared your piece.

Worldwide Shipping

IDC Cayman ships to destinations worldwide. All orders are fully insured for their replacement value throughout transit and sent via tracked, secure courier services to protect your investment every step of the way.

Delivery Times

Standard international delivery typically takes five to ten business days, with express options available at checkout. You will receive full tracking information the moment your order is dispatched, and a signature is required on delivery. Bespoke and made-to-order pieces are dispatched once crafting is complete, we will confirm the expected timeline when you place your order.

Returns & Exchanges

We want you to be completely satisfied with your purchase. For standard in-stock pieces we offer a 30-day return or exchange period, counted from the date of purchase for boutique orders, or from the date you receive your item for online orders. To be eligible, an item must be returned:

• In its original, unworn condition, with no signs of wear, alteration or damage
• With all original packaging, including the IDC Cayman jewellery box, pouch and any gift wrapping
• With the original receipt or proof of purchase
• With all GIA grading certificates and any accompanying appraisal or authenticity documentation
• Not engraved, resized or otherwise structurally altered after purchase

Eligible exchanges may be made for any piece of equal or greater value (with the difference settled at the time of exchange) or for store credit valid for twelve months. Items that have been resized or engraved may still be eligible for exchange at our discretion, subject to an assessment of their condition.

Bespoke & Custom Orders

Bespoke and custom-designed pieces are created to your individual specifications and are non-returnable and non-refundable once the design has been approved and crafting has begun. We work closely with you through every stage, from consultation to CAD rendering and final approval, to ensure the finished piece delights you before a single material is committed.

Non-Returnable Items

Except in the case of a proven manufacturing defect, the following are not eligible for return or refund:

• Bespoke and custom-designed pieces where crafting has commenced after design approval
• Items that have been worn, damaged, or show signs of use
• Items that have been resized, engraved or structurally altered after purchase
• Earrings where the protective hygiene seal has been removed
• Sale and clearance items marked “Final Sale” at the time of purchase
• Gift cards and store credit

Our Quality Guarantee

We stand behind the craftsmanship of every piece. Should your jewellery exhibit a genuine manufacturing defect within twelve months of purchase, such as a prong or clasp that fails under normal wear, we will repair or replace it at no charge, subject to our assessment of the cause. This guarantee does not cover accidental damage, normal wear, or alterations made by another jeweller. We recommend a complimentary annual inspection to keep every setting secure.

Refunds

Approved refunds are returned to the original payment method, typically within five to ten business days of the returned item being received and inspected. Original shipping charges are non-refundable except where a return is due to an error on our part or a manufacturing defect, in which case we cover return shipping in full.

How to Start a Return or Exchange

Contact us within the applicable return period by calling +1 (345) 928-0303 or using the Contact page. Tell us your order or receipt details, the piece concerned and the reason for the return. We will confirm eligibility, issue a return authorisation, and guide you through returning the item, in person at George Town, or via a fully insured, trackable courier for online orders.